Refund policy

Wolfe Media Return & Refund Policy

Effective date: November 28, 2025
Contact: contact@wolfemedia.studio

Made-to-order items

Most Wolfe Media products are made to order (produced after you purchase). Because of that, we generally can’t accept returns or exchanges for items ordered in the wrong size/color or for change-of-mind returns.

Returns & exchanges (what we don’t accept)

We do not accept returns or exchanges for:

  • Wrong size, color, or style ordered

  • Buyer’s remorse / changed mind

  • Normal wear and tear

  • Minor differences in print placement or color that can occur with made-to-order production

Please double-check the size chart on each product page before ordering.

Issues we do cover (and we’ll make it right)

If your item arrives:

  • Damaged

  • Misprinted

  • Defective

  • Incorrect item received

…we will offer a free replacement (reprint) or a refund.

Reporting a problem

To qualify, email us at contact@wolfemedia.studio within 30 days of delivery with:

  • Your order number

  • A short description of the issue

  • Clear photos showing the problem (and packaging photos if it arrived damaged)

In most cases, you won’t need to return the item—photo proof is enough for us to process a replacement/refund. Printify

Refunds

If approved, refunds are sent to your original payment method. Banks/payment providers can take additional time to post the refund.

Replacements (reprints)

If your issue qualifies, we may send a replacement at no cost or choose a refund, depending on the situation and what resolves it fastest.

Cancellations / changes

Orders enter production quickly. If you need to change or cancel, contact us immediately at contact@wolfemedia.studio. Once an item is in production or shipped, we may not be able to modify or cancel it.

Incorrect or undeliverable addresses

Please make sure your shipping address is correct at checkout. If an order is returned due to an incorrect/incomplete address, reshipping costs may apply.

Legal rights

This policy doesn’t affect any rights you may have under applicable consumer protection laws.

Questions? Email contact@wolfemedia.studio.

 

Digital downloads (automation templates)

Our automation templates and other digital products are delivered instantly as downloadable files. Because a download can't be returned, all sales are final once the file has been downloaded.

We will make it right in these cases:
1. The file is broken, corrupted, or won't import into n8n.
2. The product is not as described on its product page.
3. You were charged twice for the same product.

If one of these applies, email dan@wolfemedia.studio within 14 days of your purchase. Include your order number and a short description of the problem (a screenshot helps). We will first try to fix it by sending a working file or helping with the import. If we can't fix it, we will refund your purchase in full to your original payment method.

Refunds are not offered for:
- Changing your mind after downloading
- Not having the required accounts or tools listed on the product page (for example n8n, Gmail, Google Sheets, or an AI API key)
- Costs charged by third party services you connect to the template, such as n8n, OpenAI, or Anthropic usage fees