Shipping policy

Wolfe Media Shipping Policy

Effective date: November 28, 2025
Contact: contact@wolfemedia.studio

Made-to-order shipping

Most Wolfe Media products are made to order. That means your item is produced specifically for you after you place your order.

Processing time (production)

Before an order ships, it typically takes 2–7 business days to print/produce and prepare for shipment. Processing times can be longer during busy seasons or large promotions.

Shipping times (after it ships)

Shipping time starts once the package is handed off to the carrier and tracking is active.

Typical delivery estimates:

  • U.S. Standard: ~3–7 business days

  • International: ~7–21 business days (varies by country and customs)

These are estimates, not guarantees. Carrier delays and seasonal volume can impact delivery times.

Shipping rates

Shipping costs are calculated at checkout based on:

  • Your location

  • Product type/size

  • Number of items in your order

Tracking

If tracking is available for your order, you’ll receive a tracking link by email once your package ships. Tracking can take 24–72 hours to update after the carrier receives the package.

Wrong or incomplete addresses

Please double-check your shipping address at checkout.

If a package is returned due to an incorrect or incomplete address:

  • You may be responsible for reshipping fees, or

  • The order may be refunded minus shipping costs, depending on the situation.

Lost, missing, or delayed packages

If your tracking hasn’t updated for an extended period, or a package shows as delivered but you can’t find it:

  1. Check around your delivery location and with neighbors/building staff

  2. Contact the carrier with your tracking number

  3. Email us at contact@wolfemedia.studio and we’ll help you troubleshoot

Damaged packages

If your order arrives damaged, email contact@wolfemedia.studio within 30 days of delivery with:

  • Your order number

  • Photos of the damaged item(s)

  • Photos of the packaging (if possible)

We’ll work with you on a replacement or refund, based on the issue.

International orders (customs & duties)

International orders may be subject to customs fees, import taxes, or duties. These charges are set by your country and are the customer’s responsibility.

Questions?

Email us anytime: contact@wolfemedia.studio